When there is only one earbud connecting and all troubleshooting has been completed, repairs are recommended. Please send a private message with the full model code and the serial number from the bottom of the charging cradle to see which options are available. http://bit.ly/2XERsky
My right galaxy bud has stopped working. It won’t charge, pair, make the pairing(sensor) noise when it’s picked up from the charging case. However, it does activate the Red Light on the case when placed back inside. Not sure if the charging spots on the buds have stopped working. Also when I go on my Galaxy Wearables app, it shows the left bud’s stats and battery life while the right shows that it’s disconnected or just not charged.
Thank you for that information. Give this link a try: http://www.samsung.com/us/support/troubleshooting/TSG01111299/
Ive had a similar issue, what i did was turned off the bluetooth of any device i connected to them with, then put them in their case and plugged it into the charger for about a minute. seemed to solve it for me.
Mine are not working too. did you get them to work? I have disconnected my Bluetooth, and have singlely charged the right earbud by itself. It says it's still not charged.
Brand new, this happened to me when I left them on the charger overnight in my office . Came in the next morning and the right bud shows a red X in the app, won't connect and basically just sits in the case. There's no way to remove and add them back or apply software patch, which I suspect is the culprit since I updated them the day before it started last week. Thoroughly frustrated!