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Constellation

Galaxy Buds: Right earbud not connecting.

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My right earbud won't connect at all. I've done everything possible to try make it connect again including resetting the buds, reconnecting them to my phone, deleting the app and redownloading it and just charging the buds to full. Nothing seems to work. Everytime I try to put the bud in my ear there is no sound to confirm that it is in right and no sound comes out at all. When I open my buds case my phone says that the left ear bud is 100% and the right is disconnected. And when I go into the gear app the right earbud always has an exclamation mark (!) next to it. Please help, my galaxy buds are pretty new and I just want to know what is wrong and how to fix it. Thanks

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds: Right earbud not connecting.

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Hey there!


I would be happy to look into your concerns.


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Galaxy Buds: Right earbud not connecting.

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I am having the same problem and have tired multiple fixes and nothing is working

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Product Expert

Re: Galaxy Buds: Right earbud not connecting.

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Hope all is well userwTXJjfhGgX other than your ear bud issue

 

There are some possible issues that might be causing it such as:

  1. Blockage in the Output of the Bud on the speaker grill causing a lower or muffled sound.
  2. Water may have seeped in causing internal damage to device.
  3. The bud itself isn’t calibrated properly

I suggest calling 1-800-Samsung for a mail in repair, if you are under warranty and no physical damage was done to the unit it should be an easy fix. But if you are not there may be a do the repair

               *Make sure your galaxy wearables software is up to date*

I hope you found this information useful.

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Product Expert

Re: Galaxy Buds: Right earbud not connecting.

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If you purchased them less than a year ago you should still be in warrenty all you have todo is call 1800-Samsung and they will help you ship it out.

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Product Expert

Re: Galaxy Buds: Right earbud not connecting.

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Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

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Astronaut

My Right Earbud dead not working !

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It's been 4 days since my ear buds were working. I am using the original cable, resetting the ear buds, restarting my phone. All the possible troubleshooting to fix my buds, but nothing happens. The right ear bud shows a "!" mark and is always on a red light, it never turns green. Please help.

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Product Expert

Re: My Right Earbud dead not working !

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Sorry to hear you have been having issues with your buds. It sounds like you have done all the troubleshooting steps, I would recommend contacting 1800Samsung to hep set up a warranty replacement. You will need to provide the serial number found on the bottom or the original box it came in.

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Product Expert

Re: My Right Earbud dead not working !

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With the troubleshooting you have done my reccomendation is to call 1 (800) SAMSUNG and ask for a warranty claim.

 

You may want to double check that your buds themselves are up to date in the Galaxy Wear app

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Product Expert

Re: My Right Earbud dead not working !

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You've done all the trouble shooting steps. I suggest you make sure the updates are all up to date for the wearable app as well as the buds themselves (you'll find that update info withing the wearables app)if that still doesn't work 800SAMSUNG is the last resort. 

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