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Asteroid

Right galaxy bud doesnt charge

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Done all the suggested actions however it still wont charge. What can I do to make it work

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Samsung Moderator
Samsung Moderator

Re: Right galaxy bud doesnt charge

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Thanks for reaching out.

 

Can you send a private message providing the full model code and the serial number so I can further assist? http://bit.ly/2GGYul4

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Asteroid

Right earbud not charging ?

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I love these earbuds but the right one just stopped charging. I dont think theres anything wrong with my charging case, the left earbud charges just fine. I've tried doing updates and cleaning the bud, but nothing is working and I cant update the software with one bud dead. 

Any tips on what else I can do?

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Samsung Moderator
Samsung Moderator

Re: Right earbud not charging ?

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Have you already tried resetting the buds?

Here is an article that can help: http://www.samsung.com/us/support/troubleshooting/TSG01111323/#reset-your-galaxy-buds

 

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Samsung Moderator
Samsung Moderator

Re: Right earbud not charging ?

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Hey there!

I just wanted to check in with you to see if you were able to reset the buds using the troubleshooting article?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Right earbud not charging ?

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Hello

 

Nope, I can't reset nor update the buds software without both being connected to my phone. The right bud is dead and won't charge so I can't do that. Its still dead.

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Cosmic Ray

Re: Right earbud not charging ?

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You ever tried to position it properly and it's case maybe that will help if not call technical support about it maybe they'll be able to help you out with that problem

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Asteroid

Re: Right earbud not charging ?

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Yeah, when I put in the right bud the case blinks red like its charging it. I wiggle it, repositioned it, cleaned the charging ports with a cloth, but I think the earbud might just be dead. 

 

OK, I'll see what they can do :c 

Thank you!

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Samsung Moderator
Samsung Moderator

Re: Right earbud not charging ?

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@userYVGH5kSeLN Thank you for that information. I would recommend an accessory exchange. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Galaxy bud not charging

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My right bud has suddenly stop charging. The light comes on but it is not charging 

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