Right galaxy bud doesnt charge

[userMSdmW1XMKU]

Done all the suggested actions however it still wont charge. What can I do to make it work

[SamsungJoJo]

Thanks for reaching out.

Can you send a private message providing the full model code and the serial number so I can further assist? http://bit.ly/2GGYul4

[userYVGH5kSeLN]

I love these earbuds but the right one just stopped charging. I dont think theres anything wrong with my charging case, the left earbud charges just fine. I've tried doing updates and cleaning the bud, but nothing is working and I cant update the software with one bud dead. 

Any tips on what else I can do?

[SamsungZell]

Have you already tried resetting the buds?

Here is an article that can help: http://www.samsung.com/us/support/troubleshooting/TSG01111323/#reset-your-galaxy-buds

[SamsungZell]

Hey there!

I just wanted to check in with you to see if you were able to reset the buds using the troubleshooting article?

[userYVGH5kSeLN]

Hello

Nope, I can't reset nor update the buds software without both being connected to my phone. The right bud is dead and won't charge so I can't do that. Its still dead.

[Vegeta]

You ever tried to position it properly and it's case maybe that will help if not call technical support about it maybe they'll be able to help you out with that problem

[userYVGH5kSeLN]

Yeah, when I put in the right bud the case blinks red like its charging it. I wiggle it, repositioned it, cleaned the charging ports with a cloth, but I think the earbud might just be dead. 

OK, I'll see what they can do :c 

Thank you!

[SamsungAdam]

@userYVGH5kSeLN Thank you for that information. I would recommend an accessory exchange. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2

[user9X6I9rzU9b]

My right bud has suddenly stop charging. The light comes on but it is not charging