Are you able to pair the buds separately?
My right earbud suddenly stopped charging and now its dead. Tried all troubleshooting given in all the forums. No use.
Though it to be the cases' problem, tried charging it in my roommate's case, its not charging there as well, whereas his earbuds are charging properly.
Got it as a gift from my uncle this black friday. Not sure what to do with it now.
I would be happy to look into your concerns.
Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL
Have you already tried resetting the buds through the wearables application?
Thank you for reaching out! Does the right earbud still connect in the Wearables app?