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Samsung Moderator
Samsung Moderator

Re: Only one updated, now the other one won't connect

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I would recommend a service repair. Can I please have your full model number and the serial number on the bottom of your Galaxy buds charging case in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Left bud not connecting

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I have 2 different versions of software one in either bud so they couldn't pair up together only one at a time is there an option to update the software on each bud one at a time 

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Constellation

After updated the app, my right bub has connecting issue

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My right bub has a red superised mark, what does that mean?  Thank you

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Asteroid

My right ear bud suddenly stopped working

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Just all of a sudden my right earbud stopped working for 2 days. In charger, it shows a green LED for the right earbud. In the mobile app left earbud connects and works fine. But right earbud doesn't even connect though it is fully charged. 

 

So cheap quality buds with high cost. I will never buy any Samsung products after this.

 

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Constellation

Right Earbud Not Working

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There's a red exclamation point and I'm not sure what to do. Please help!

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Samsung Moderator
Samsung Moderator

Re: Right Earbud Not Working

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With only one earbud connecting, service is recommended. Please send a private message with the full model code and the serial number. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Left Bud not working

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My left galaxy bud not working. No sound comes out and it doesn't seem to be charging at all. The right bud works perfectly. I am desperate for a solution. Please help. 

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Astronaut

Re: Left Bud not working

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having the same issue. I bought mine from Amazon and next day left bud stopped working. this is the first im seeing someone else having this issue. I tried to re-download the wearable app. charging them. making sure they are clean but nothing worked. what a waist of money. they were great the one day they worked ugh just says disconnected in the app for left bud
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Constellation

Re: Left Bud not working

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A technician tells me all Galaxy Buds have always had issues. The batteries in each bud are extremely fragile. At this rate, it seems to me as well, this was a waste of hard earned money. 

my next worry is, these chat rooms not helping as well. Are we wasting time here as well? 

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Constellation

Right Bud Disconnected

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I have had trouble before where my right earbud would not charge and all that I had to do to fix it was charge it with the case open, now my right bud refuses to connect or charge. I am using the charger it came with as well.Screenshot_20200929-102227_Galaxy Buds.jpg

 

20200929_102253.jpg

 

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