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Constellation

Re: Galaxy buds right ear bud not connecting

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Like so many other people I have the same issue that happened a week or so ago.   The right bud has an exclamation point.  It never connects.  Ive removed the wearable app, restarted the buds, verified the pins are not jammed...etc.  Please advise as to next steps to exchange buds for a new pair.

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Constellation

Re: Galaxy buds right ear bud not connecting

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Same here...tried all steps..nothing

It happened to my first pair.  I tried everything and then bought a second pair...my mistake...now second pair is doing same thing

 

Just 1 says disconnected. After 1000's of complaints is there any answer yet?

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds right ear bud not connecting

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Hey there! 


I would be happy to look into your concerns.

 
Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Galaxy buds right ear bud not connecting

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Hi, I am having the same issue, worked fine until this morning where only 1 side is connected, when resetting the other side works!

 

Please help SamsungZell 

 

 

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Constellation

Re: Galaxy buds right ear bud not connecting

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Hi, i am having exactly the same issue, my right ear bud not connecting

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Constellation

Re: Galaxy buds right ear bud not connecting

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I have the exact same issue. What was the fix?

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds right ear bud not connecting

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@user2n4cUv5LxR When only one earbud connects, an exchange is recommended. For your exchange options, please send a private message with the model code, the serial number, and a copy of the receipt. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Galaxy buds right ear bud not connecting

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Hi there, I have the exact same situation with mine, can I also get some help?

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Astronaut

Re: Galaxy buds right ear bud not connecting

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I


@userBfwQzwG2Jo wrote:

Hi there, I have the exact same situation with mine, can I also get some help?



have the same problem and I tried everything but I still couldn't fix it. I used it for only 4 months. 

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Constellation

Re: Galaxy buds right ear bud not connecting

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Did you get this issue solved?


@userzIxdJA7JDM wrote:

Like so many other people I have the same issue that happened a week or so ago.   The right bud has an exclamation point.  It never connects.  Ive removed the wearable app, restarted the buds, verified the pins are not jammed...etc.  Please advise as to next steps to exchange buds for a new pair.


 

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