Right Galaxy bud not working

[keith134]

I don't know how can you send me a private message cuz I clicked on your name it didn't work and then I tried to respond directly to your response with no success either thank you

[SamsungJace]

You'll need to use the Community through a web browser in order to send a private message.

[useriHB2FgR8bN]

Went through two customer service people who have told me to drive 2hour round trip to get it looked at. Nope. Clearly based on the forums something is up or not intuitive what is the solution @SamsungLarryK 

[SamsungAdam]

Thank you for reaching out. Are you using the original charging cable that came with the Galaxy buds?

[useriHB2FgR8bN]

Yes. 

[SamsungJace]

The solution is to have the Galaxy Buds replaced. We see this symptom a lot when the buds were somehow updated on two different versions. The most common ways this has happened have been when only one bud was in the charging case at the time of the update or for some reason one bud was not fully flush with the sensors. If you would like to proceed with an exchange through this line of support I'd be more than happy to get it set up for you just send me a private message with your full model code and serial number from the back of the cradle. 

[userqvdfZYkbgl]

My right galaxy bud won't connect to my phone but the left one does. I thought it needed charging but it still won't connect after a full nights worth of charging. I can't reset because the right earbud wont connect. Please someone help me.

[SamsungJoJo]

Hey there!

Thanks for reaching out.

Can you send a private message providing the full model code and serial number from the bottom of the charging cradle? http://bit.ly/2GGYul4

[userr2jN1p7EhF]

I have had my galaxy buds for about a month now and one of the earbuds does not connect anymore. When I put the earbud inside the case the red light comes on but after several hours never changes to green.

[SamsungJace]

Hello there, it sounds like your earbuds may be on two different software versions. There are a couple of ways this can happen from one of the buds not being in the case at the time of the update to the bud not being fully flush on the connectors in the case. The current fix for this is to have the buds exchanged. If you would like to proceed with an exchange through Samsung I'd be more than happy to set this up for you I'll just need you to send me a private message with your full model code and serial number from the back of the charging case.