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Constellation

Right Ear Bud won't connect

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It's been 2 days since my ear buds were working. I am using the original cable, resetting the ear buds, restarting my phone, resetting network settings. All the possible troubleshooting to fix my buds, but nothing happens. The right ear bud shows a "!" mark and is always on a red light, it never turns green. Please help.

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Samsung Moderator
Samsung Moderator

Re: Right Ear Bud won't connect

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Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Right Ear Bud won't connect

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@userULRhsnptqe I have this same issue but with the left bud

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Asteroid

Re: Right Ear Bud won't connect

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I have the same issue. Just in 2 months right earbud stopped working

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Astronaut

Re: Right Ear Bud won't connect

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I too have the same problem. The right bud won't connect. 


@userULRhsnptqe wrote:

It's been 2 days since my ear buds were working. I am using the original cable, resetting the ear buds, restarting my phone, resetting network settings. All the possible troubleshooting to fix my buds, but nothing happens. The right ear bud shows a "!" mark and is always on a red light, it never turns green. Please help.


 

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Astronaut

Re: Right Ear Bud won't connect

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I have the same issue on my right earbud in my galaxy buds plus. 

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Samsung Moderator
Samsung Moderator

Re: Right Ear Bud won't connect

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Thank you for reaching out! I will be happy to see what options are available. Please send a private message with the full model code, the serial number, and a copy of the receipt. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Right Ear Bud won't connect

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@userULRhsnptqe wrote:

It's been 2 days since my ear buds were working. I am using the original cable, resetting the ear buds, restarting my phone, resetting network settings. All the possible troubleshooting to fix my buds, but nothing happens. The right ear bud shows a "!" mark and is always on a red light, it never turns green. Please help.


I am having the exact same problem.

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Constellation

Re: Right Ear Bud won't connect

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What is the fix for this.  Mines doing the same thing 

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Samsung Moderator
Samsung Moderator

Re: Right Ear Bud won't connect

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When there is only one earbud connecting and all troubleshooting has been completed, repairs are recommended. Please send a private message with the full model code and the serial number from the bottom of the charging cradle to see which options are available. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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