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Constellation

Galaxy Buds Plus Call Sound Quality Issue

I just got the Galaxy Buds+ yesterday it sound great for media. However, when on call the sound is muffled on the other end of the line and echoing on my end.

 

I tried clearing cache of my phone and that worked out with the muffled sound but the echoing is still present on my end. Also, tried having the buds loose but no avail.

 

Details:

- Ambient Setting is off.

- Latest software update for the buds.

- I am using Android phone.

- Model Number: SM-R175

2 REPLIES 2
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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds Plus Call Sound Quality Issue

Hi there, have you tried resetting the buds? First, navigate to and open the Galaxy Wearable app on your phone.

For the Galaxy Buds or Buds+, tap About earbuds. Tap Reset earbuds and then tap Reset to confirm.
 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds Plus Call Sound Quality Issue

Did you still need help with your issue?

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