Original topic:

Galaxy Buds Plus - Right Earbud Draining in Case

(Topic created on: 4/7/21 6:30 AM)
userKU26mmIpLe
Constellation
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Galaxy Buds

I have the Galaxy Buds Plus and they are less than a year old.  I was having an intermittent issue where the right earbud would drain in the case, but the problem has worsened.  The case will be full, or nearly full and I verify in the app that the earbud is charging or charged before closing the case.

When I come back to use them the following day, the right bud is often fully drained.  I have updated the software and reset them multiple times, however the problem persists.  Any advice is appreciated.

Model: SM-R175(EARBUDS), EPQR175(CRADLE)

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4 Replies
userF8SZ8lRArS
Constellation
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Galaxy Buds

I have the exact same issue with exact same Model#.  Any help out there??

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userKU26mmIpLe
Constellation
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Galaxy Buds

I was hoping to find some answers, but so far nothing.  I am under warranty until 6/30/21, so I may be sending them back to Samsung prior to that.  :\

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userZBEz6VKy2Q
Constellation
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Galaxy Buds

me too facing the same problem. right bud is draining battery too fast. Software update and factory reset are not working. Replacement is the only option i guess

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Thank you for reaching out. If the battery continues to drain after completing the factory reset, service would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- or 3. Private Message: http://bit.ly/2XERsky



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