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Asteroid

Galaxy Buds Plus disconnect one side and galaxy app only show one battery for both buds

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After i update my galaxy buds to the software R175XXU0ATD3, my left buds disconnected once in a while. And when i open the galaxy app to view, i only see one battery indicator for both buds. Im not sure did this happen only to me. Have anyone face this problem after updated the latest software R175XXU0ATD on your galaxy buds plus?

 

WhatsApp Image 2020-04-28 at 2.26.14 PM.jpeg

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Comet

Re: Galaxy Buds Plus disconnect one side and galaxy app only show one battery for both buds

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Hello@KingOfRamen 

I just realized, when only one of the two earbuds is used, the battery indicator is shown separately. Try to using only one bud for 10min. then you can see the battery indicator is displayed separately.

buds.pngbuds2.JPG

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7 REPLIES 7
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Asteroid

Re: Galaxy Buds Plus disconnect one side and galaxy app only show one battery for both buds

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Concerning battery level, same here. it's very annoying.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds Plus disconnect one side and galaxy app only show one battery for both buds

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Hey there!

Thank you for reaching out for assistance.

Have you already tried resetting the buds through the wearables application? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: Galaxy Buds Plus disconnect one side and galaxy app only show one battery for both buds

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Yes i did but still the same. I think maybe this is the latest software that samsung try to make it as one


@SamsungZell wrote:

Hey there!

Thank you for reaching out for assistance.

Have you already tried resetting the buds through the wearables application? 


 

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Asteroid

Re: Galaxy Buds Plus disconnect one side and galaxy app only show one battery for both buds

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No difference after resetting the Buds. Also after reinstall of the applications (Wearable and Buds+) and reconnect the buds, the issue still exists. (Phone is S20).

@SamsungZell it must be something in the latest update.

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Cosmic Ray

Re: Galaxy Buds Plus disconnect one side and galaxy app only show one battery for both buds

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Same issue here. Please fix it asap.

Resetting the earbuds, deleting and reinstalling the Galaxy wearbale app, deleting app cache nothing works. Its a software bug. 

 

 buds 1.jpg

 

 

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Comet

Re: Galaxy Buds Plus disconnect one side and galaxy app only show one battery for both buds

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Hello@KingOfRamen 

I just realized, when only one of the two earbuds is used, the battery indicator is shown separately. Try to using only one bud for 10min. then you can see the battery indicator is displayed separately.

buds.pngbuds2.JPG

View solution in original post

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Asteroid

Re: Galaxy Buds Plus disconnect one side and galaxy app only show one battery for both buds

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Hi mkkim

great discover from you. I will try this and see mine. Do u think this is what samsung want for this new updated or it is a bug that need fix on their future updated?

 


@mkkim wrote:

Hello@KingOfRamen 

I just realized, when only one of the two earbuds is used, the battery indicator is shown separately. Try to using only one bud for 10min. then you can see the battery indicator is displayed separately.

buds.pngbuds2.JPG


 

 

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