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Astronaut

Galaxy Buds Plus issues after 1 month of usage

Purchased Buds+ day they came out from Best Buy online. Right out of the package, the left earbud wasn't as easy to charge, would stop charging in case, would always have to open case to re-seat it for it to continue charging. Opening the case doesn't bring up the window, just simply connects, or if I just turned Bluetooth on, it'll open Wearbles app upon connecting. Definitely not liking the quirks of a brand new Samsung product, me just getting to know Samsung after being a fan of LG.

2 REPLIES 2
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Product Expert

Re: Galaxy Buds Plus issues after 1 month of usage

Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

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Product Expert

Re: Galaxy Buds Plus issues after 1 month of usage

 If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions.

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