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Galaxy Buds Pro Ear Infection

(Topic created: 08-01-2021 08:45 AM)
userFkmL3xnCf5
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Galaxy Buds
Hi. My Galaxy Buds Pro are causing the widely reported ear infection issues. When I wear my Buds Pro, without in a few minutes my ears are itching and uncomfortable. If I continue wearing them, it turns into liquid discharge from my ears and then crusty skin. I am assuming this is a type of yeast infection. I even took a visit to my doctor for this and they had to prescribe steroid cream to put in my ears for this to dissipate. I have seen in Samsung Members forum posts that you would like me to report this to Samsung, so that is what I am doing. Please let me know how this can be resolved. Thank you, 

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SamsungQue
Samsung Moderator
Samsung Moderator
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Galaxy Buds

I can understand how concerning this whole issue can be. I would like to look into this issue further for you. Can you send me a private message using this link here? http://bit.ly/2HP0oRi. Provide the following information.

  • First and last name
  • phone number
  • email
  • full street address
  • all symptoms experience

 

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3 Replies
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SamsungQue
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

I can understand how concerning this whole issue can be. I would like to look into this issue further for you. Can you send me a private message using this link here? http://bit.ly/2HP0oRi. Provide the following information.

  • First and last name
  • phone number
  • email
  • full street address
  • all symptoms experience

 

View solution in context

userFkmL3xnCf5
Constellation
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Galaxy Buds

@SamsungQue I have sent a private message with the information. Thank you.

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Good morning! Thank you, we have received your private message. I will follow up with you there.



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