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Galaxy Buds Pro Issues - Defect, Drainage & Discomfort.

(Topic created: 08-25-2021 09:18 AM)
Sabertooth
Constellation
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Galaxy Buds

Hello Samsung:

It would be appreciated if you would resolve the painfully stubborn and well reported Galaxy Buds Pro myriad of ear and usage issues from your customers honestly, proactively and head-on as opposed to the current "wait and see" approach you guys are taking, considering the hazard and health risks from both short and prolonged use of these in-ear headphones. 

Case in point: I, unfortunately, suffered similarly deleterious fate with my pair of seldom used Buds Pro as described by many here and elsewhere, and contacting Samsung was not only a drag, but a total waste of time and a regret.

My experience (see below) was posted on the Samsung Members' board with zero attention, let alone, a response from Samsung which was a big letdown.

"Wearables/Galaxy Buds ‎@ 07-14-2021 05:41 PM in Galaxy Buds (Samsung Community) 

Got the earbuds exactly 6 months ago today and it has been the absolute worst accessory acquired in my recent memory.

 

GOOD:  

Looks nice, case and all. And it's from Samsung.

 

BAD:  

The specs inscription on the underside of the case is poor and painfully hard to make out, even under bright conditions.

 

UGLY:

Complete and utter waste of money.  

Nightmare to insert snuggly. 

Design doesn't cut it as far as fitting in the ear.  

Constantly falls out. 

Battery life is poor considering how much it cost: Have a $25.00 Bolthune ear buds that beats the pants and runs circle around the Buds Pro leaving the Samsung buds abandoned and unused.  

Irritating to the ear passage and causing serious and consistent ear drainage anytime usage is attempted. 

Right ear buds defective only 6 months in despite lack of use. 

Samsung support is overly burdensome and apathetic.

 

Verdict

STAY AWAY FROM AND DO NOT BUY!" 

 

Hopefully, this post would elicit a genuine response from Samsung regarding how to resolve this issue. 

 

 

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Hello there!

 

I'm so sorry to hear that you are experiencing this and I can completely understand the frustrations this may have caused you. I would be happy to escalate your case to our specialized team regarding this. Can you please provide the following information below in a private message? http://bit.ly/2GGYul4

 

Full Name:
Physical address (including city, state, and zip code):
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:

 

Also, please elaborate on the symptoms you are experiencing?

 

 

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SamsungQue
Honored Contributor
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Galaxy Buds

Hey, Just reaching out to see if you still need help with your issue?

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Sabertooth
Constellation
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Galaxy Buds

I just sent a message to (Samsung Moderator) .

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Jazzy_505
Explorer
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Galaxy Buds
I have the same problems 😕
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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Hi @Jazzy_505, I understand how concerning this is. Can you please provide the following information below in a private message? http://bit.ly/2GGYul4

 

Full Name:
Physical address (including city, state, and zip code):
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial Number from the bottom of the charging cradle:

 

Also, please elaborate on the symptoms you are experiencing?



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

@Jazzy_505 Just wanted to follow up to see if you are still in need of assistance?



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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