I, like so many others, am having severe issues with my ears after wearing my Buds Pro. I awoke this morning at 3:30 with very wet ears. They also are very itchy.
This is the second time this has happened. The first time I had the same symptoms. But, after my ears began to heal, the flaking and extreme itching began. I noticed it began not long after wearing them. I discontinued use.
Last night, I wanted to try again. I wiped down the silicone tips with alcohol. I wore them for roughly 10 minutes and here we are. Wide awake on a work day with awful symptoms.
I own multiple Samsung devices. My televisions (2), 4K UHD Bluray, sound bar and surround sound, phones, tablets and I just bought the Galaxy Book Go. I love that I can connect everything. Needless to say, I am disappointed in the Buds.
What can be done to make this right? Thank you.
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Thanks for reaching out.
I'm sorry to hear that you are experiencing this and I can completely understand the frustrations this may have caused you. I would like to escalate your case to our specialized team. Can you please provide the following information in a private message so I can do so? http://bit.ly/2GGYul4
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On June 7th I returned my phantom violet ear buds pro due to the irritation and scarring in my inner ears. Today is day 15 and I still have yet to hear anything back. This entire process has been a nightmare. I have called, texted, and chatted. Everyone told me it would take BETWEEN 7-14 days!!! This is day 15!!!!!! I just want a replacement not a refund but the BTS buds as a replacement.
I'm almost 2 months since sending mine and am still waiting for a refund. This is after sending a private message to support and having the "specialized team" contact me and send an email offering a refund. This was almost 3 weeks ago and still nothing.
Thank you for reaching out. I certainly understand your frustration, as you have been working with our specialized team, I would recommend reaching out to them directly at 1-800-726-7864 for further assistance. Please provide the phone agent with your ticket number so they can assist you in the quickest possible manner.
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