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Galaxy Buds Pro allergic reaction

(Topic created: 08-31-2021 07:38 AM)
JoeE2009
Constellation
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Galaxy Buds

I, like so many others, am having severe issues with my ears after wearing my Buds Pro. I awoke this morning at 3:30 with very wet ears. They also are very itchy.

This is the second time this has happened. The first time I had the same symptoms. But, after my ears began to heal, the flaking and extreme itching began. I noticed it began not long after wearing them. I discontinued use.

Last night, I wanted to try again. I wiped down the silicone tips with alcohol. I wore them for roughly 10 minutes and here we are. Wide awake on a work day with awful symptoms.

I own multiple Samsung devices. My televisions (2), 4K UHD Bluray, sound bar and surround sound, phones, tablets and I just bought the Galaxy Book Go. I love that I can connect everything. Needless to say, I am disappointed in the Buds.

What can be done to make this right? Thank you. 

397 Replies
NotNerdyNed
Asteroid
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Galaxy Buds
My son had the issue. We thought it was due to an allergy to latex or silicone in the buds.
RemiMoonstone
Astronaut
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Galaxy Buds
I've got the Buds Live and my ear itches so bad after 10 or so minutes. To the point where I have to take the ear bud out and rub my ear. These are the only headphones I have ever had an issue with.
JYKLOZ
Asteroid
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Galaxy Buds
It is a known issue globally. In Korea, Samsung announced in May that they would give a full refund and treatment cost to all the customers having ear infections due to wearing Galaxy Buds Pro. I have had two ear infections, but here In USA, they offered me only $96 in refund, because I bought with the Phone trade-in Credit, which doesn't make any sense to me. You should call the customer service and file a claim
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Thank you for reaching out. If you're experiencing this or similar symptoms please reach out to our support team directly: https://bit.ly/3fbRevo 

Can you please provide us with the following information:

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number from the bottom of the charging cradle:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Rawfee
Constellation
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Galaxy Buds

I see everyone post about the allergic reactions that I am currently experiencing! (ITCHY, BURNING,LEAKING, and skin flaking). I tried replacing the tips with foam ones from what I read and it didn't work. I also read something about nickel allergies??? When i first got the reaction I stopped using them for a month to let my ears heal and went back to my old galaxy buds. No problem. but when i tried using them again the problem came back. WHAT IS CAUSING THIS PROBLEM!?!?!? no one has posted what caused it and the solution after complaining about it. Should I just stop getting samsung buds and go with a different brand?

SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Thank you for reaching out. If you're experiencing this or similar symptoms please reach out to our support team directly: https://bit.ly/3fbRevo

 

Can you please provide us with the following information:

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number from the bottom of the charging cradle:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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usertIwpYz5EBZ
Constellation
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Galaxy Buds

I am having issue with buds pro. 
I visited urgent care due to this and not to wear this until its gone and after that I used it month later still on going. hurt my ears both side. 

In Korea they issue refund and reimbursement regarding hospital visit. Where is link for that in US site?

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Thank you for reaching out. I am sorry to hear about the symptom you are experiencing and would like to escalate this to our specialized team. Can you please provide me with the following information in a private message: https://bit.ly/3fbRevo

 

Full Name:
Physical address (including city, state, and zip code):
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
The serial number on the bottom of your Galaxy buds pro charging case:

The specific symptoms you are experiencing:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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meech101
Halo
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Galaxy Buds
Did nit think it was real
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LjSupreme
Astronaut
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Galaxy Buds
I have been experiencing the same ear irritation, scabs, and discharge as others from wearing Samsing buds pro. Had to go to the doctor to get treated. I only have an allergic reaction to these specific buds, and have went back to using the Samsung buds plus. Hope Samsung learns from everyone misfortune.