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Galaxy Buds Pro allergic reaction

(Topic created: 10-26-2021 06:56 AM)
JoeE2009
Constellation
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Galaxy Buds

I, like so many others, am having severe issues with my ears after wearing my Buds Pro. I awoke this morning at 3:30 with very wet ears. They also are very itchy.

This is the second time this has happened. The first time I had the same symptoms. But, after my ears began to heal, the flaking and extreme itching began. I noticed it began not long after wearing them. I discontinued use.

Last night, I wanted to try again. I wiped down the silicone tips with alcohol. I wore them for roughly 10 minutes and here we are. Wide awake on a work day with awful symptoms.

I own multiple Samsung devices. My televisions (2), 4K UHD Bluray, sound bar and surround sound, phones, tablets and I just bought the Galaxy Book Go. I love that I can connect everything. Needless to say, I am disappointed in the Buds.

What can be done to make this right? Thank you. 

397 Replies
user9201js201
Astronaut
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Galaxy Buds
You can but hypoallergenic ear tips to replace the silicone ones that are causing the reaction
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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Hello, I understand how concerning an allergic reaction can be. Samsung is reviewing these incidents on a case-by-case basis with our specialized team.  The quickest way to speak with the specialized team is by calling 1-800-726-7864. 

When you call them please be sure to have the following information ready. 

Name, Street address, Email, Best Contact number, Full Model and serial of the buds, and a photo of the affected ear. Please also have any medical paperwork available if you had to seek medical attention due to the reaction. 

If you do not wish to speak over the phone, we recommend reaching out to our Live Chat team for assistance with this, They can be reached by clicking this link: https://www.samsung.com/us/support/?chat=auto

 

And as always, if you have any additional questions, you can reach out to one of our moderators directly by clicking on a Mod's name and selecting the message option. Alternatively, you can click the following link: https://bit.ly/3fbRevo   We'd be happy to help any way we can. 

Wishing you a speedy recovery! 



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useriSZHNjZR4B
Asteroid
Options
Galaxy Buds

Has anyone got a resolution to their allergic reaction issues? Replacing with foam pads did not work for me. I have unfortunately sent my buds in to a facility in a box after calling the customer service line. It's been more than a month now and all I'm hearing back when I call to check up on my ticket is that they need to re-escalate it to corporate which I've already requested multiple times now.

SamsungQue
Honored Contributor
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Galaxy Buds

I can understand how frustrating this can be I will be more than happy to look into this issue further for you. Can you send me a private message using this link here? http://bit.ly/2HP0oRi Can you provide the following information?

  • First and last name
  • model number
  • serial number
  • phone number
  • full street address
  • email
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Letta0307
Galaxy
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Galaxy Buds
So I actually just went through this ..it took 21 day not including weekend to hear back from them I finally received my refund on the 14th
useriSZHNjZR4B
Asteroid
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Galaxy Buds

Pretty frustrating then. I am past 25 days now when I sent mine and was delivered to samsung on June 14th. I don't even get email notifications or phone calls from them unless I directly message so no idea what the progress is.

userCDbfU13w7a
Astronaut
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Galaxy Buds
  • I am experiencing an allergic reaction to my galaxy buds pro.  This is causing severe irritation to my ears that is causing my ear to itch,  scab up,  and a liquid discharge coming from my ears.  I noticed several people are experiencing the same issue.  Can something be done,  or can I get a refund for my purchase? 
DanG92263
Sun
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Galaxy Buds
Yes, I've seen several posts here regarding this or similar issues. Check the return policy of the seller where you purchased the buds, then contact them.
Holylove
Astronaut
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Galaxy Buds
May I ask how many hours did you wear them in your ears before you noticed the itching?
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