I, like so many others, am having severe issues with my ears after wearing my Buds Pro. I awoke this morning at 3:30 with very wet ears. They also are very itchy.
This is the second time this has happened. The first time I had the same symptoms. But, after my ears began to heal, the flaking and extreme itching began. I noticed it began not long after wearing them. I discontinued use.
Last night, I wanted to try again. I wiped down the silicone tips with alcohol. I wore them for roughly 10 minutes and here we are. Wide awake on a work day with awful symptoms.
I own multiple Samsung devices. My televisions (2), 4K UHD Bluray, sound bar and surround sound, phones, tablets and I just bought the Galaxy Book Go. I love that I can connect everything. Needless to say, I am disappointed in the Buds.
What can be done to make this right? Thank you.
Solved! Go to Solution.
Hello, I understand how concerning an allergic reaction can be. Samsung is reviewing these incidents on a case-by-case basis with our specialized team. Our support teams are able to set up a call back with our specialized team to address this further.
In order to get this call back set up you can go a couple of different routes:
1.) Call 1.800.726.7864 and explain the situation.
2.) Feel free to reach out to our Facebook and Twitter support team via Private/Direct message.
3.) You can PM any of our moderators by clicking the following link or clicking on any of the moderators' names and selecting the message option. http://bit.ly/2XERsky
*Please note: We are experiencing higher than normal traffic, if you do message a moderator, we do our best to get to you in a timely manner, but we are a small team of people, and ask to please have patience with us, there may be a small delay in our replies, but we will get to you as soon as possible!
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