I understand how frustrating this is. Try resetting the Buds. https://www.samsung.com/us/support/answer/ANS00078085/ If the Buds continue to have an issue with charging or battery life, it is recommended to have them evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile. Please include the model code and the serial number from the bottom of the charging cradle in your message.
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