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Galaxy Buds Pro don't disconnect when put back in the case

(Topic created on: 2/28/21 3:52 AM)
userir6AdmSWF3
Constellation
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Galaxy Buds

When I put the buds back in the case, the LED on top of the case (between the buds) lights up, indicating they are properly in the case and charging. But the buds don't disconnect from my phone. I have the Wearable app installed and have to manually disconnect the buds there in order to hear audio from my phone speaker. This is really annoying. I read that they should disconnect automatically when put back in the case, so this seems like a device or software problem? What can I do?

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nopen1278
Comet
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Galaxy Buds
I noticed the buds pro do not disconnect when put in the case but do disconnect when the case is closed.

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nopen1278
Comet
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Galaxy Buds
I noticed the buds pro do not disconnect when put in the case but do disconnect when the case is closed.

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userir6AdmSWF3
Constellation
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Galaxy Buds

Thanks so much, would have never tried that! 🤦‍:male_sign:

LongHiker
Samsung Care Ambassador
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Galaxy Buds

@userir6AdmSWF3 

As @nopen1278 mentioned, the buds disconnect when you close the case. 

userir6AdmSWF3
Constellation
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Galaxy Buds

Thank you!!!

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SamsungQue
Samsung Moderator
Samsung Moderator
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Galaxy Buds

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!

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