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Original topic:

Galaxy Buds Pro don't fit properly and are making screeching/whistling sounds

(Topic created: 05-18-2022 06:28 AM)
Tankard
Galaxy
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Galaxy Buds

I got some Galaxy Buds Pro last November, and my experience with them has been awful. I have trouble keeping them in my ears, id feel them start to fall out and have to adjust them, which paused or skipped whatever I was listening to, so I didnt really use them very often as a result, and missed out on the 15 day return policy. I have not dropped them, despite the struggle to keep them in my ears. 

 
This last month I decide I might as well use them, the music quality is great so I might as well give them another try, and after a couple weeks of minimal use the right one whistles and screeches. In terms of use and comfort, these have far lasted less time than the $10 earbuds I used to buy from walmart. The sound cancelling and sound quality are great, and the case charging is kinda neat, but these have been a terrible experience overall as far as headphones go. Touch controls seem to work only when they want to, or when adjusting them so they dont fall out of the ear. 
 
Ive never purchased anything but Samsung phones and TVs before these headphones, do these still have a warranty I can go through? Id like to at least get my moneys worth if I could. 
14 Replies
Tankard
Galaxy
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Galaxy Buds
Thank you, I didnt know you could submit an error report on the wearables
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Thank you for reaching out. I understand your concern with your galaxy buds pro. To further assist on warranty and cost information I recommend sending me a message directly with your device model and serial number. Please make sure not to publish any personal information or serial number on the public post. You may send me a message directly at: http://bit.ly/2XERsky

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prariedog
Astronaut
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Galaxy Buds
Unsure when you ordered them but my warranty lasted about 18 months. You should be able to check your warranty by going to the Samsung website, signing into your Samsung account, and going to the "my products" page, then clicking on your galaxy buds pro.
Tankard
Galaxy
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Galaxy Buds
Thank you, I will do that
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sunnyPiper
Astronaut
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Galaxy Buds
soo no riding got it cleared that up confusion gone for me
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