I just got the Galaxy Buds Pro, they seem to be causing an allergic reaction in my ear. Has anyone else had this issue? If so what can be done to keep it from happening?
What are the earbuds tips made from? I believe it's the tip of the buds that are causing the problem, not bulk of the speaker housing.
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I'm thinking if you were able to before and not now.. allergic reaction to maybe the gel portion??
Only repeating some of what others have stated..
Not sure if you can find other ear covers.. that would fit the buds.. to see if maybe that's the issue..
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My ears itch within a minute of wearing my buds +. I thought it was just a case of getting used to them, but the itching didn't stop. I have tried all the different tip sizes, tried without the tips, tried without the wings, purchased comply foam buds, and even bought ear drops. Eventually, I gave up and stopped wearing them. I now need them for work calls, so I tried again but can't tolerate the discomfort. I have researched and discovered that many of you had had the same problem. The forum mediator gave a number to call for help. I was answered by an automated system and couldn't get through to a real person. The auto system text me directions back to the website. I tried 'live chat', communicated with a bot that could not help, transferred to a live chat person who directed me back to the website to file a warranty claim (I already told him they were probably out of warranty). Regardless, I did as I was instructed and filed a warranty claim. It expired 1 week ago! The solution was to have them 'repaired' (not sure how that would work) which would cost $120, SERIOUSLY?? Anyone have a solution?
Hi EricAMG, I've used the buds twice and and had the same problem both times, the second time I had to go to the Dr's because fluid was coming from my ears also. This is a health issue and any other large company would issue a statement or do a total recall. I've never had a reaction to earbuds in the past. No help whatsoever from Samsung.
I just finished talking to Samsung and was informed that there is no other option for wing tip material. They said my info has been passed on and I would be contacted.