I just got the Galaxy Buds Pro, they seem to be causing an allergic reaction in my ear. Has anyone else had this issue? If so what can be done to keep it from happening?
What are the earbuds tips made from? I believe it's the tip of the buds that are causing the problem, not bulk of the speaker housing.
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I got free buds when I purchased the galaxy s21 ultra a few months ago, I used the ear buds for an hour one night and my ears were itching for two days. A few days ago I used the earbuds again for about 90 mins and my ears were itching straight after, the next morning my ears were sore and fluid was coming from them, I went to see a Dr and was informed I was probably allergic to the wing tip material. I've never had this problem with other earbuds (e.g. Apple). I've tried getting in touch with Samsung to see if there are tips available made of other material, but I'm finding it also very difficult to to get in touch/ get a response from them. I think the earbuds are great but I just cant used them again: I think its disgusting that Samsung are aware of this issue but won't help.
I've just finished talking to Samsung Live, they said no other material options are available for the wing tips. They said my info had been passed on to the relevant Samsung department and I should hear back in 48 hrs. Many people are allergic to latex and I think the tip are made of latex...I could be wrong. At the moment...the buds are totally unusable for me.
Thank you for reaching out. I would be happy to assist you further. Can I please have your ticket numbers in a private message if you have them, or the model code and serial number of the earbuds, so I can assist you further: http://bit.ly/2JH2rq2
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