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Galaxy Buds Pro tips - allergic reaction

(Topic created on: 4/26/21 10:41 PM)
satcom805
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Galaxy Buds

Hello,

 

I just got the Galaxy Buds Pro, they seem to be causing an allergic reaction in my ear. Has anyone else had this issue? If so what can be done to keep it from happening? 

 

What are the earbuds tips made from? I believe it's the tip of the buds that are causing the problem, not bulk of the speaker housing. 

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Thank you for following up. I am sorry to hear about the symptoms you are experiencing. I would be happy to look into this further for you. Can you please provide me with the following information in a private message: https://bit.ly/3fbRevo

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


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Galaxy Buds

I did purchase the comply tips for my old pair of galaxy buds and they fit and are comfortable.

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userAfhrSLIpvt
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Galaxy Buds

I have the same issue.  Over a hundred posts, in multiple threads, of people with allergic reactions to these earbuds.  Support keeps saying "contact us we will help".  NOT ONE consumer has replied that samsung has fixed their issue.  Sounds like a serious material defect with these, with no solution from Samsung insight.  Buyer beware.

SamsungJace
Community Manager
Community Manager
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Galaxy Buds

The solution is for you to send us a private message so that we may look into repair or replacement options based on a technician's evaluation. It is a ship-in repair process that requires private information so we've been asking users to send us a private message to go into this further. Please feel free to reach out to us privately should you require assistance with this. 


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Zam91NJ
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Galaxy Buds
After a few days of using the Galaxy bud pro my ear became irritated and started oozing. I never had ear issues with headphones, so it was strange at first. I love the sound of the headphones but it's unfortunate I can't use it.
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Thank you for reaching out. I would be happy to look into this further for you. Can you please provide me with the following information in a private message: https://bit.ly/3fbRevo

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial number on the bottom of your Galaxy buds pro charging case:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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user7sbL6iGFAA
Constellation
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Galaxy Buds
My Samsung Galaxy bud pro definitely broke out my ears I reached out to corporate about this so I'm still waiting to see what's going on they act like nobody ever reported it before because all they wanted to do was replace the headphones which makes no sense if I'm breaking out from this one... I never had problems with my ears my ears been, itching, swelling and the oozing stuff dries up and turns into a hard scab in my ear

20210421_150339_5239.jpg

SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

@user7sbL6iGFAA Thank you for reaching out. I will be happy to look into this further for you. Please send a private message with any ticket numbers you may have. http://bit.ly/2XERsky



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usert0VCqQf0dh
Constellation
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Galaxy Buds

Everytime I wear my galaxy buds pro my ears are itchy. I stopped wearing them then tried again tonight now my ears are swollen and itchy. 

SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

@usert0VCqQf0dh I sincerely apologize for the delay in response. I would like to send this over to our specialized team so they may look into this further. Please send a private message with the following: http://bit.ly/2XERsky

 

Full name:
Complete physical address:
Contact phone number:
Alternate phone number:
Email address:
Model Code of the earbuds:
Serial number of the earbuds:
 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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