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Galaxy Buds Pro tips - allergic reaction

(Topic created: 05-06-2021 10:51 AM)
satcom805
Asteroid
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Galaxy Buds

Hello,

 

I just got the Galaxy Buds Pro, they seem to be causing an allergic reaction in my ear. Has anyone else had this issue? If so what can be done to keep it from happening? 

 

What are the earbuds tips made from? I believe it's the tip of the buds that are causing the problem, not bulk of the speaker housing. 

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Thank you for reaching out. I would be happy to look into this further for you. Can you please provide me with the following information in a private message: https://bit.ly/3fbRevo

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial number on the bottom of your Galaxy buds pro charging case:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userPLQ2TjWLto
Constellation
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Galaxy Buds

Same here, its a terrible infection. It seems to be happening to a lot of customers and now picking up a bit of press too. My doctor said the infection was severe and could have damaged my hearing if I would have not realized the source and continued to use the Buds Pro.

 

 

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SamsungAdam
Samsung Moderator
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Galaxy Buds

Thank you for reaching out. I see you are already in private message, please continue to follow up in private message for further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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usergSpqcZ6Hpo
Astronaut
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Galaxy Buds

Same!! I've reached out to Samsung and they're really giving me the run around. Have you heard anything from them actually resolving the issue?

SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

@usergSpqcZ6Hpo I will be happy to look into this further for you. Please send a private message with any ticket numbers you may have or the model code of the earbuds and the serial number from the bottom of the charging cradle. http://bit.ly/2XERsky



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usereyIfVqOTdG
Constellation
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Galaxy Buds

Whenever I use  Galaxy Buds pro, my ears are starting itching.

So I didn't use my Galaxy buds pro that much.

But I used Galaxy Buds pro recently about one hour, now I got earache. 

Discharge coming out from ear and I have very severe pain

It is already second times. 

Does anyone have same symptom with me? 

Is this problem of the ear tip? 

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userMKKPSb7lTi
Astronaut
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Galaxy Buds
Yes. I do all the time. Went to see a doctor and she told me to stop using them. I've changed the tips and get the same inflammation.
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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

I am sorry to hear about this! I would like to get this over to our specialized team so they may look into this for you. Please send a private message with the following: http://bit.ly/2XERsky

 

Full name:
Complete physical address:
Contact phone number:
Alternate phone number:
Email address:
Model Code of the earbuds:
Serial number of the earbuds from the bottom of the charging cradle:
 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Good evening! I just wanted to check in to see if you are still in need of assistance?



 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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bnewport
Constellation
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Galaxy Buds

My ears recently get wet, sore, inflamed and very flaky skin when I use my buds pro. I used buds live and buds, jabra elite 75ts and no issues. It happens everytime now with my buds pros. I switched to my buds lives and no issues. Are there alternative materiels for the buds to avoid this issue?