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Galaxy Buds Pro tips - allergic reaction

(Topic created: 05-21-2021 08:15 PM)
satcom805
Asteroid
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Galaxy Buds

Hello,

 

I just got the Galaxy Buds Pro, they seem to be causing an allergic reaction in my ear. Has anyone else had this issue? If so what can be done to keep it from happening? 

 

What are the earbuds tips made from? I believe it's the tip of the buds that are causing the problem, not bulk of the speaker housing. 

322 Replies
EricAMG
Cosmic Ray
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Galaxy Buds
Did you fill out something on line with them I went to their Facebook page and reached out that way and someone was suppose to call me and I haven't heard nor have I received any email
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userwPE9eENLDd
Cosmic Ray
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Galaxy Buds

I used live chat Sunday 11th.  I oformwd them of the issue and the operator said she would raise it to another department.  I asked for a ticket number and contact details should I not hear anthring in 48 hrs.  Since the  then I have received several emails from samsung and they eagerly have arranged to collect my buds tomorrow 14th with a view of have them checked and providing a Solution.

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EricAMG
Cosmic Ray
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Galaxy Buds
Wow keep me posted I guess I will try that as well
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userwPE9eENLDd
Cosmic Ray
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Galaxy Buds

I certainly will do that

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Wonderful, please keep us posted if we can be of any further assistance in the future.


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EricAMG
Cosmic Ray
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Galaxy Buds
I just sent an message to you
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user5g4RH9iRkG
Cosmic Ray
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Galaxy Buds

After taking a Zpack and steroids with no results, I have determined through process of elimination and experimentation that I am having an allergic reaction to the earbuds. Severe leaking, crusty scab, and the feeling of swimmers ear, Itchy, and painful. I am not happy and looking for resolution.

userSd7Lov2dsA
Asteroid
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Galaxy Buds
could you have somehow gotten some poison ivy sap on the earbuds? that's what it sounds like to me. yuck, I hope you get better soon
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user5g4RH9iRkG
Cosmic Ray
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Galaxy Buds

Absolutely not. I have seen a doctor or prescribed a Zpack and then prednisone. As soon as I put only one in, it happened again. I have never had a reaction to anything. It is only in the ear I put one in and 10 mins later the same symptoms. The other ear is fine.

user5g4RH9iRkG
Cosmic Ray
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Galaxy Buds

I even disinfected both tips.