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Galaxy Buds Pro tips - allergic reaction

(Topic created: 05-21-2021 08:56 PM)
satcom805
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Galaxy Buds

Hello,

 

I just got the Galaxy Buds Pro, they seem to be causing an allergic reaction in my ear. Has anyone else had this issue? If so what can be done to keep it from happening? 

 

What are the earbuds tips made from? I believe it's the tip of the buds that are causing the problem, not bulk of the speaker housing. 

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user5g4RH9iRkG
Cosmic Ray
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Galaxy Buds

I love Samsung and this did not occur with my last pair of the original model

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userSd7Lov2dsA
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Galaxy Buds
sounds horrible I hope you get better soon. maybe if you tried an alternate material in the type of tips on the earbuds that might help. Hope you get better soon
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user5g4RH9iRkG
Cosmic Ray
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Galaxy Buds

Are you serious. This is horrible and Samsung's fault. What is your plan to fix this and make it right? You are putting out a harmful product.

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userSd7Lov2dsA
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Galaxy Buds
I'm not a Samsung employee I am a user like yourself. I would certainly contact them and send them your medical bills for reimbursement. with a second person providing identical symptoms it sounds like there is a serious problem.
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user5g4RH9iRkG
Cosmic Ray
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Galaxy Buds

I apologize, I thought this was a representative of the company. Thank you for your concern. How do I contact them directly to report the issue.

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userSd7Lov2dsA
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Galaxy Buds
I would send them an email so you have documentation of the attempt to contact them. it might be best to call them first on their toll free number and find out who you need to send the email to. depending on how serious you are about this, you could even send them a registered letter to let them know you mean business.
userSd7Lov2dsA
Asteroid
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Galaxy Buds
start with a call to customer service for your country. there is a Samsung North America office that handles the US and Canada
Theronkep
Asteroid
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Galaxy Buds
I have had all the exact same issues that you have had with your Earbuds. 2 ear infections in a row. Severe leaking, crusty scabs, fluid buildup causing bad hearing loss, extreme pain. I disinfected the buds and case after the first ear infection because I was paranoid. Well after using the buds for around 20 mins my ear infection returned for a second time. I am now on my second round of antibiotics. I know it's the Earbuds. Nothing else ever comes near my ears. And the fact your symptoms are all the exact same issues I'm experiencing. I've missed 2 weeks of work. Absolute nightmare.
user5g4RH9iRkG
Cosmic Ray
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Galaxy Buds

Agreed, sorry to hear, LOL. Did Samsung do anything for you. I just order replacement on Amazon.

SamsungRei
Samsung Moderator
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Galaxy Buds

Good morning! I just wanted to check in to see if you are still in need of assistance?



 



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