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Galaxy Buds Pro tips - allergic reaction

(Topic created on: 6/6/21 10:04 AM)
satcom805
Asteroid
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Galaxy Buds

Hello,

 

I just got the Galaxy Buds Pro, they seem to be causing an allergic reaction in my ear. Has anyone else had this issue? If so what can be done to keep it from happening? 

 

What are the earbuds tips made from? I believe it's the tip of the buds that are causing the problem, not bulk of the speaker housing. 

260 Replies
BigHustle
Cosmic Ray
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Galaxy Buds
Fortunately my reaction was minor compared to yours, but I replaced the ear tips with memory foam tips I picked up from Amazon. That completely stopped the itching I was experiencing.
useriSZHNjZR4B
Constellation
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Galaxy Buds

I am also having issues with this. I tried calling through phone number, live chats, and messages to mods and am getting absolutely nowhere!

SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Hey, just wanted to follow up. Are you still needing further assistance?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Hey, just wanted to follow up. Are you still needing further assistance?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userGBKNiOTDWq
Constellation
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Galaxy Buds

Hi - did you get any assistance from Samsung? Experiencing the same EXACT issue and never in my life have I had an allergic reaction to anything. Really unfortunate! 

SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Thank you for reaching out. If you're experiencing this or similar symptoms please reach out to our support team directly: https://bit.ly/3fbRevo 

Can you please provide us with the following information:

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number from the bottom of the charging cradle:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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FrankZappa
Asteroid
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Galaxy Buds
I'm just seeing all this and have been experiencing the same thing, irritation, itch, infection and then the flaking. I tried the memory foam tips on amazon, bit they didn't fit good. It really stinks because they sound so good. But I'm waking up at night from the annoying feeling in my ears. How do I get help?
SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Hello @FrankZappa,

 

Thanks for reaching out. I'm sorry to hear that you are having to experience this. I will be happy to forward your case to our specialized team so they can reach out directly and assist you further. Could you please provide me with the following information in a private message? http://bit.ly/2GGYul4

 

Full Name:
Complete Physical Address:
Contact Phone Number:
Email Address:

Full Model Number:

Serial Number:

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usermZnLF2m052
Constellation
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Galaxy Buds
I thought it was a coincidence a couple weeks ago when I started having the feeling of ear congestion followed by fluid drainage and flaking. It resolved itself in about a week. Today, I used my Buds Pro again and now I'm having a difficult time hearing along with the same fluid drainage and flaking.

I have tried to contact Samsung without any luck whatsoever and none of the links to contact Samsung in this thread work. I might just contact Samsung through an attorney.
SamsungCole
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Please note, Private messages can not be sent and links cannot be clicked on when using the Members App. You must access the Community from a web browser in order to use these links. To avoid using a link, simply visit the profile of the moderator or user you wish to message and click the option at the top for "Send a Message". 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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