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Galaxy Buds Pro tips - allergic reaction

(Topic created: 06-07-2021 01:33 AM)
satcom805
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Galaxy Buds

Hello,

 

I just got the Galaxy Buds Pro, they seem to be causing an allergic reaction in my ear. Has anyone else had this issue? If so what can be done to keep it from happening? 

 

What are the earbuds tips made from? I believe it's the tip of the buds that are causing the problem, not bulk of the speaker housing. 

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userdfpX8y1HDA
Asteroid
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Galaxy Buds
In other words, practice good hygiene and take them out once in awhile.
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userEQDte9fuUn
Constellation
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Galaxy Buds

Like many others who have posted I too suffered allergic reactions from using the product.  Dr. prescribed topical antibiotic w/ steroid to reduce symptoms not knowing if it was due to ear infection or use of ear buds. After symptoms subsided I tried earbuds again and had identical reaction hours from use. 

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SamsungRei
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Galaxy Buds

I understand how concerning this is. I see that we are currently speaking with you in private messages. We will continue to follow up with you there.



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limitedediition
Constellation
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Galaxy Buds

I recently just came off an ear infection that I suspected was from a common cold (even though it's summer in the US right now), but I'm beginning to believe that it's the earbuds that are causing this reaction. I spend a week with runny ears (fluid discharge coming from both ears) and eventually as the fluid dried, a crusty coating in my ear canal. It took about a week for it to heal up and clear up. During that time I did not put on any earbuds because I was afraid the liquid would damage them. I just put my Buds Pro back on yesterday, and I'm beginning to get fluid discharge from both of my ears again, so I'm certain that it's from an allergic reaction from these buds.

 

 

I see on the forums that I'm not the only one with this issue, so there's clearly something going on with the materials used for these buds as I've used the Buds+ before with no issues as well as Apple earPods and have not encountered any fluid discharge. I enjoy these earbuds a lot when I was using them, so I would like to see if there's any way to stop this from happening.

Humaidr
Constellation
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Galaxy Buds

Yes, the same thing here. I got an infection because of wearing the Galaxy Buds Pro. I went to the doctor, I was informed that I got an infection on both ears. I got treated, and been applying some kind of a cream inside the ear canal for around 45 days. After that I tried the Buds Pro again, and the same thing happened. Now, I stopped using them. I went through another closed topic of the same. I didn't see any official response from Samsung addressing the matter. 

BigHustle
Cosmic Ray
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Galaxy Buds
I replaced the silicone ear tips with memory foam tips I got from Amazon. That solved the problem for me.
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SamsungAdam
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Galaxy Buds

I understand how concerning this could be and I would like to get this over to our specialized team so they may look into this further. Please send a private message with the following information: https://bit.ly/3fbRevo

 

Full name:
Complete physical address:
Contact phone number:
Alternate phone number:
Email address:
Model Code of the earbuds:
The serial number of the earbuds from the bottom of the charging cradle:


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Aceyofspacey
Astronaut
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Galaxy Buds
I am having currently the same issue I thought I cut my ear or I was wearing it too much I even stopped wearing the buds for a month and wore them again recently just for my ear to get messed up again. I know its not the silicone ear tips because I wore the prior ear bus and other brand ear buds just fine so it has to be the housing. This **bleep** because I LOVE these ear buds so much
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SamsungRei
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Galaxy Buds

@Aceyofspacey I understand how concerning this is. I would like to have our specialized look into this further for you. Please send a private message with the following information. http://bit.ly/2XERsky 

 

Full name:
Complete physical address:
Contact phone number:
Alternate phone number:
Email address:
Model Code of the earbuds:
Serial number of the earbuds from the bottom of the charging cradle:
 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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SamsungRei
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Good morning @Aceyofspacey, I just wanted to follow up with you to see if you are still in need of assistance.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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