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Galaxy Buds Pro tips - allergic reaction

(Topic created: 09-07-2021 09:58 AM)
satcom805
Asteroid
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Galaxy Buds

Hello,

 

I just got the Galaxy Buds Pro, they seem to be causing an allergic reaction in my ear. Has anyone else had this issue? If so what can be done to keep it from happening? 

 

What are the earbuds tips made from? I believe it's the tip of the buds that are causing the problem, not bulk of the speaker housing. 

329 Replies
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Hey, just wanted to follow up. Are you still needing further assistance?


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Cuay
Constellation
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Galaxy Buds
Is a known issue 👀 call them I'm still on the line
Cuay
Constellation
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Galaxy Buds
Well looks like I will be sending a letter to corporate Samsung if you're reading this please correct this situation. The idea they have on resolving this problem is for me to mail them the earbuds to inspect them.. not sure what thats going to accomplish 🙄
userWbzXM4jp7M
Constellation
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Galaxy Buds
Ears feel terrible after wearing these for any amount of time and tend to get very itchy. Some sort of skin scaling occurs after the initial itchy period. 

I clean the tips and the buds themselves fairly regularly and haven't had this reaction to other in ear styles before. 

Will changing the tips out help with a different material help or this the buds material used in these that bad?
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ResQ176
Cosmic Ray
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Galaxy Buds
Same. What the heck? My ears are bleeding from these things.
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Ellin
Comet
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Galaxy Buds
Buds pro always hurt no matter what tips I used, bought two different sets of memory foam and it didn't help, returned for the buds 2, much more comfy
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Thank you for reaching out. I am sorry to hear about the symptoms you are experiencing and would like to escalate this to our specialized team. Can you please provide me with the following information in a private message: https://bit.ly/3fbRevo

 

Full Name:
Physical address (including city, state, and zip code):
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:

 

 


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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Hey, just wanted to follow up. Are you still needing further assistance?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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kooo
Astronaut
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Galaxy Buds
I just got my new phone and bud pro but im having issues with my pro. I heard about the ear infection but I did care much until my ear starting to itch. Any fix for this?
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Thank you for reaching out. If you're experiencing this or similar symptoms please reach out to our support team directly: https://bit.ly/3fbRevo 

Can you please provide us with the following information:

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number from the bottom of the charging cradle:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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