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Galaxy Buds Pro tips - allergic reaction

(Topic created: 02-28-2021 12:49 AM)
satcom805
Asteroid
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Galaxy Buds

Hello,

 

I just got the Galaxy Buds Pro, they seem to be causing an allergic reaction in my ear. Has anyone else had this issue? If so what can be done to keep it from happening? 

 

What are the earbuds tips made from? I believe it's the tip of the buds that are causing the problem, not bulk of the speaker housing. 

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Hey, just wanted to follow up. Are you still needing further assistance?


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userQsNJaWH3GJ
Constellation
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Galaxy Buds

I have the galaxy earbuds pro and 2 weeks ago they caused an ear infection/allergic reaction.  I saw the Dr., got drops, didn't use the earbuds at all for 2 weeks.  I thoroughly cleaned the tips and buds themselves.  Yesterday I tried wearing them for 20 minutes and they caused another reaction, with ear swelling, itchiness, fluid running.  This is even worse and more severe than last time..  Back to the Dr.'s office it is.  I liked the product, but I can't keep using them.  

 

majicphantom77
Astronaut
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Galaxy Buds
ugh what the heck is going on with your ears?
I have earned and my ears are fine 🙂
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majicphantom77
Astronaut
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Galaxy Buds
Hope everything works out with your ear infection also 👌🏽
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SamsungRei
Samsung Moderator
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Galaxy Buds

I certainly understand how concerning this is! I would like to have our specialized team look into this for you. Please send a private message with the following information: http://bit.ly/2XERsky

 

Full name:
Complete physical address:
Contact phone number:
Alternate phone number:
Email address:
Model Code of the earbuds:
Serial number of the earbuds from the bottom of the charging cradle:
 



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usersqsxuA7kwN
Astronaut
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Galaxy Buds

Hi 

Even I got the same issue my ears got infected and I can't use the buds pro that I love to use 

Can you please provide us a solution to it 

 

Thanks 

 

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SamsungRei
Samsung Moderator
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Galaxy Buds

@usersqsxuA7kwN I understand how worrisome this is. We would like the necessary information in order to set you up with our specialized team who will then look into what's going on. Please send a private message with the requested information. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Members_TM47n2u
Constellation
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Galaxy Buds

I have experienced the same symptoms other users are experiencing. Just wanted to share a little information.  First Samsung has sent me a shipping kit to send them to Samsung so that their engineers can examine my buds. But what I wanted to share is that while I was waiting to see my doctor I tried to treaty symptoms at home. What I have discovered is that although neosporin had no effect on relieving my symptoms an antifungal ointment prescribed by my dentist does clear up my ears within a couple of days. This leads me to believe that this reaction is some type of yeast infection. I am posting a photo of the ointment for reference. With the disclaimer that I am not a physician and this ointment was not prescribed for my ears. I only tried this ointment because I was researching antibiotics that treat ear infections. As my symptoms are on the outer ear exactly where my buds make contact I felt safe in trying it. It worked. 

20210531_074305.jpg

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PeninaD
Comet
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Galaxy Buds
That is not strictly an antifungal medication, therefore you should not assume this was a yeast infection.
Triamcinalone is a Corticosteroid which would act more on inflammatory or allergic causes.
Therefore, it is just as probable that you have an allergy or even chemical sensitivity to the ear-tips and get relief from the steroid ingredient.
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BigHustle
Cosmic Ray
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Galaxy Buds
I bought a set of memory foam earbud tips to replace the stock tips. The itching went away immediately and I'm able to keep my Galaxy Buds Pros in for hours at a time.
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