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Galaxy Buds Pro tips - allergic reaction

(Topic created: 02-28-2021 12:49 AM)
satcom805
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Galaxy Buds

Hello,

 

I just got the Galaxy Buds Pro, they seem to be causing an allergic reaction in my ear. Has anyone else had this issue? If so what can be done to keep it from happening? 

 

What are the earbuds tips made from? I believe it's the tip of the buds that are causing the problem, not bulk of the speaker housing. 

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user3CKdeti9XD
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Galaxy Buds

I was tired of waiting for a response and contacted Samsung Care team.   Apparently, nothing was sent to a specialized team member.   

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SamsungRei
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Galaxy Buds

@user3CKdeti9XD I apologize we missed your private messages. I have located them and would be happy to assist you further. This is not always the fastest method to receive assistance. You are also able to reach out to us through our Facebook: http://m.me/samsungsupport and Twitter: https://twitter.com/messages/compose?recipient_id=18768513- support channels.



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userCdl9jEWcFJ
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Galaxy Buds
I have used galaxy buds for a week and my ears started to get severely irritated, swallen, and discharged fluid all the time. I never had issue with my ear and this is driving my crazy. I stopped using it for a week now but I'm still suffering from extremely bad symptoms and can't even sleep at night. Seems like I'm not the only one having the same issue and wondering what's the answer from samsung...
BobnDylan
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Galaxy Buds
I had the same issue with the first Samsung buds. I used alcohol to clean the buds after each use. That helped. But I changed to the Buds Live and have not had any issues. Plus, they sound Very good!
userCdl9jEWcFJ
Astronaut
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Galaxy Buds
I cleaned it. Also only one week of usage made too much damages on my ears. Haven't used it for a week not but my ears are in no shape to use them anytime soon at all.
SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

@userCdl9jEWcFJ I apologize for the delay in response! I am sorry to hear about this. I would like to look into this further for you. Please send a private message with the model code and the serial number from the bottom of the charging cable. http://bit.ly/2XERsky



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useraboM75PVzk
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Galaxy Buds

I have a very similar issue also - fluid discharge and an infection that my primary physician and an ENT specialist both said was considerable in both ears.  Initially I wasn't sure what was causing this issue - but after a month long treatment - but ears had almost healed.  Then over the weekend, I put the Buds Pro in my ear and a day later - I was back to having the fluid discharge, itch, dry, flaky skin etc.  I am still recovering from that infection and my ears haven't healed yet. 

My advice to anyone experiencing this issue would be to stop using the Buds Pro completely.  It's a shame as I really like them - but I did send my details in the private message as indicated.  

Yamil89
Constellation
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Galaxy Buds
*****Galaxy Buds Pro allergic reaction*****
started getting extrmely itchy and irritated ear canals... I have both the galaxy buds live and no the pro and evry time I use the proo I start to get itchy and my ears start getting all red... also my right buds all its comes out its like a pop noise and it doesn't connect to the ambient sound.
tykeefe51
Asteroid
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Galaxy Buds
I have the exact same problem with my buds pro. Never will use them again or ever recommend them just because of this.... Very sad because I did like them but it's not worth an ear infection every time you put them on
Xylott021
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Galaxy Buds

This is happening to me as well, exactly as you describe it. I've never had this happen with any other ear buds before. This is so bad, I can't even use them anymore.