Original topic:

Galaxy Buds Pro

(Topic created: 07-25-2022 12:15 PM)
robe1
Astronaut
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Galaxy Buds
Hello, I have a problem with my earbuds pro, I don't know if it's my earbuds or my phone, but when I make a call with my earbuds on they don't hear me, but I do hear them.

I tried to connect my headphones with another phone, and I made a call and if it worked they hear me, but they don't hear me when I make a call with my phone.

Does anyone know how to fix this problem please?
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1 Reply
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Thank you for reaching out. I can certainly understand your frustration with your buds not working with your phone for call and working when paired with another device. Just to clarify, what type of device are you using when the other members are unable to hear you and what type of device are you using when they are able to hear you?

 

Are you pairing your buds with the Galaxy wearables app on both device?

 

How long have you been experiencing these symptoms?

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