JUMP TO SOLUTION Solved

Original topic:

[Galaxy Buds Pro2] Peaking/Noise when using ANC/Ambient

(Topic created: 04-09-2023 04:08 PM)
2373 Views
SaltyLettuce
Astronaut
Options
Galaxy Buds
When using my buds, I've encountered issues involving ANC/Ambient which causes the right bud to start peaking and the overall volume of the bud lowers. I have dropped the buds twice and have gently cleaned both buds. It may be possible that one of these events caused the bud to stop working properly, but I do not know.

Possible causes:
● Software - Last update was Janurary 21, 2023 (R510XXU0AWA5)
● Hardware - An issue that was had on the previous generation of Galaxy Buds is there was a possible vent failure causing one bud to malfunction.


Any help would be greatly appreciated!
0 Likes
Reply

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Thank you for reaching out. I can certainly understand your concern with the volume on the buds fluctuating, and I would be happy to look into this further for you. The first thing I would recommend would be to reset your Galaxy Buds, as this will rule out any software issues you may be experiencing. Give this link a try for steps to factory reset: https://www.samsung.com/us/support/answer/ANS00078085/

 

If you have tried the troubleshooting steps provided, the next step would be a service repair, as this will allow our licensed technicians to get their hands on the device and determine the cause of your symptoms.  
You can use the following link to find a list of service centers in the U.S. that can do the repair: https://www.samsung.com/us/support/service/locations/   or you can reach out to our customer service team directly at 1-800-726-7864.
For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

View solution in context

0 Likes
Reply
2 Replies
VenomBoi
Comet
Options
Galaxy Buds
I haven't experienced such issues with mine. But my left earbud runs off faster than the right when both are connected. Its because i use the left alone mostly.
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Thank you for reaching out. I can certainly understand your concern with the volume on the buds fluctuating, and I would be happy to look into this further for you. The first thing I would recommend would be to reset your Galaxy Buds, as this will rule out any software issues you may be experiencing. Give this link a try for steps to factory reset: https://www.samsung.com/us/support/answer/ANS00078085/

 

If you have tried the troubleshooting steps provided, the next step would be a service repair, as this will allow our licensed technicians to get their hands on the device and determine the cause of your symptoms.  
You can use the following link to find a list of service centers in the U.S. that can do the repair: https://www.samsung.com/us/support/service/locations/   or you can reach out to our customer service team directly at 1-800-726-7864.
For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

0 Likes
Reply