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user0jm8nNAXA8
Constellation

Re: My right galaxy bud never charges/ and is always disconnected.

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I use a note 10 plus with 5g.

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Samsung Moderator
Samsung Moderator

Re: My right galaxy bud never charges/ and is always disconnected.

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Have you tried resetting the network settings? Just a heads up, by resetting the network settings, it will remove all wi-fi and Bluetooth settings you currently have saved.


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user0jm8nNAXA8
Constellation

Re: My right galaxy bud never charges/ and is always disconnected.

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It still didn't work.

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Samsung Moderator
Samsung Moderator

Re: My right galaxy bud never charges/ and is always disconnected.

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Thank you for that information. I would recommend an accessory exchange. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2


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Samsung_if93Lur
Astronaut

Re: My right galaxy bud never charges/ and is always disconnected.

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I am having the same issue

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userQmtQYw9QSJ
Constellation

Re: My right galaxy bud never charges/ and is always disconnected.

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I have the same issue. The right earbud is not charging and now that it is down to 10% charge I can't update the software or reset them as you need 30% charge to do either @SamsungAdam help!

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Samsung Moderator
Samsung Moderator

Re: My right galaxy bud never charges/ and is always disconnected.

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@userQmtQYw9QSJ Are you using the original charger that came with the Galaxy buds?


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userwAMSyqC4j3
Constellation

What's up with Galaxy buds

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Hello,

I have just returned and received my second set of Galaxy buds, and am still having the same problem in which only one works at a time, but responds to the touch commands and dampening feature, I am using a Google pixel three, and have reset the software and all that countless times, I want these to work but they just don't.  

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Samsung Moderator
Samsung Moderator

Re: What's up with Galaxy buds

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Thank you for reaching out. I would be happy to assist you further. Can I please have the ticket numbers for your exchanges in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userjSCgyCkg4O
Constellation

Wireless right ear bud not charging

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Recently bought a samsung note 10+ including wireless earbuds, the fight earbud is not charged and shown disconnected. Please  anybody let me know what  could be the issue on it.

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