After nearly a year of perfect function, the right earbud has steadily lost volume over the past few days and is now nearly silent unless I set sound balance heavily to the right and crank the volume up.
Thank you for reaching out. I am sorry about the symptoms you are experiencing and the service you were provided. I would be happy to look into this further for you. Can you please provide me with your full model number, the serial number on the bottom of your Galaxy buds pro charging case, and the e-mail associated with the repair, in a private message, so I can assist you further: https://bit.ly/3fbRevo
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Do you see it registering the battery percentage for that bud when you open your case? When charging everything to 100 percent, is it lower or the same?
I would send an error report to Samsung and get in contact with them. It almost sounds like a hardware issue. Either the internal battery, or internal speaker. Unfortunately Samsung doesn't sell the batteries for the buds, although they are easily disassembled.
