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userMf1BxwKQlT
Asteroid

Galaxy Buds - Right earbud not charging ("disconnected" status)

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Seems to be a common problem. However, I have yet to see a solution posted anywhere. Any advice?

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userMf1BxwKQlT
Asteroid

Re: Galaxy Buds - Right earbud not charging ("disconnected" status)

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Here's my takeaway:

 

1. This is a COMMON problem that Samsung appears to not be addressing

2. No one at Samsung can actually help you

3.A return must be made

4. You need proof of purchase to make an exchange

5. Verdict: You're short of luck if you got them as a Christmas gift. Thank you Samsung for stealing our money...if a citizen did this, they'd be committing First degree felony theft. Again...THANK YOU!

 

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6 REPLIES 6
Samsung_Ny7fI5t
Constellation

Re: Galaxy Buds - Right earbud not charging

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Any solution ?

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userMf1BxwKQlT
Asteroid

Re: Galaxy Buds - Right earbud not charging

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Not yet. They always seem to say to send them a message. That'd be fine if there were dozens of distinct problems and solutions. I wish they'd post a troubleshooting guide so the same issue doesn't have to be posted multiple times

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds - Right earbud not charging

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Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userzBB5xw9vqm
Constellation

Re: Galaxy Buds - Right earbud not charging ("disconnected" status)

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I have the exact same problem and it stopped working today as well. Where can i find the model code and serial number?

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userMf1BxwKQlT
Asteroid

Re: Galaxy Buds - Right earbud not charging ("disconnected" status)

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It's located on the bottom of the charging cradle. 

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userMf1BxwKQlT
Asteroid

Re: Galaxy Buds - Right earbud not charging ("disconnected" status)

JUMP TO SOLUTION

Here's my takeaway:

 

1. This is a COMMON problem that Samsung appears to not be addressing

2. No one at Samsung can actually help you

3.A return must be made

4. You need proof of purchase to make an exchange

5. Verdict: You're short of luck if you got them as a Christmas gift. Thank you Samsung for stealing our money...if a citizen did this, they'd be committing First degree felony theft. Again...THANK YOU!

 

View solution in original post

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