I have the same problem and customer uncare did not have a solution other than replacing ear buds.
They wanted a receipt and I went the wholesale club where I bought them. I sent pictures of the buds and what I received from the wholesale club. It did not include how I paid for the purchase. I argued that I have the buds and will return them what difference does it matter how I paid for the product. I have bought a great deal of Samsung products including two exploding phones. They have lost a loyal customer and I would suggest anyone buying any Samsung product think long and hard at other manufacturers.
I have nothing from Samsung regarding my problem and I was looking to replace my Samsung 55 inch 3 D tV with another Samsung, Based on my treatment I have pruchased a high end LG which will be delivered when I return home.
My next purchase will be replacing my Note 8 and that will probably be an LG as well.
Hello Adam Samsung,
I received the email regarding the need to have the original invoice and I attached a link to the email from BJ's email.
Your systems are very limited and I can not attach the email to this chat.
BTW I would not steal a $120.00 product and I do believe you require the return of the defective product. I am an honset person, I pay my bills, give to charities and my credit score runs from 830-850.
If you provided a way for me to attach a link to my email from BJ's I certainly would attach the email which contains the attachment.
Beyond that I am not sure what i can do to satisfy you to the point you would honor your responsibilities under the warranty.
I have ask the question; why would i ever buy anther Samsung product in my life if Samsung treats a loyal customer is such a manner?