If none of the other solutions here worked for you try adjusting the volume using the buds themselves. For some reason they have their own internal volume level which can be adjusted independent of the device they're attached too. You may need to assign actions to those functions first like I did.
I have a moto g7 supra and don't have the "media sync" and I tried the touch volume control in the galaxy wearable app to no success. I would rather not have to return them due to a poor experience. Anyone able to help me with this will have my gratitude.
I'll be happy to look into your options. Please send a private message with the full model code and the serial number from the bottom of the cradle. http://bit.ly/2XERsky
I'm having this same issue, my right Bud became a lot quieter than the left, so I started to only use the left one, and now both are quieter, and I can hear my audio very faintly.
Mine started this maybe a month ago? But with one bud it would randomly have very low volume, then it would randomly go back to normal over night. Today, however, right bud stayed super low. So low i can just nearly hear the faint sound thats playing. Tried to do a reset on them then the left one decided to go faint. Kind of frustrating.
That was fantastic! Thanks! Though it still is an issue I think needs resolved, because I had to turn off dual audio, which I do use often. But at least there's something! Thank you!
I had the same "issue" up untill this morning when I saw that you could turn the volume up and down with touch control. If you go into the Galaxy Wearable app and then go to the Touchpad option. On the touch and hold option click on either left or right bud option and change it to volume. With this option you will be able to still have dual audio option turned on.
If you go to the galaxy wearable app and connect your buds then go to the option that says thouchpad and then you could select either left or right ear piece and then select the opting for volume up and then using the setting you set for the thouch pad use that and your buds will turn up
Galaxy note 10+ here. Suddenly the volume dropped on my buds, now max is where it would be near 60% originally.
Enabling Dolby Atmos returned the volume to a higher level. Interesting thing that I then disable it and the volume keeps the good range. Must have reset something.