If you go to the galaxy wearable app and connect your buds then go to the option that says thouchpad and then you could select either left or right ear piece and then select the opting for volume up and then using the setting you set for the thouch pad use that and your buds will turn up
Galaxy note 10+ here. Suddenly the volume dropped on my buds, now max is where it would be near 60% originally.
Enabling Dolby Atmos returned the volume to a higher level. Interesting thing that I then disable it and the volume keeps the good range. Must have reset something.
I'm having a similar issue i think. My volume is ok when I'm not doing something loud. Unfortunately I work in factories and test labs quite a bit and the volume is just not loud enough. It was fine for the first few days when I had them but then the volume adjusted and hasn't been right for a few months. I just bought them in May, so it hasn't been that long. The software in my Note 10+ has cleary changed since this thread started because some of the options that were suggested aren't available to me. Im not looking to replace them unless its absolutely necessary. I have the protection plan from bestbuy so if I need to swap them I'll just do it in store.
I have the same problem and customer uncare did not have a solution other than replacing ear buds.
They wanted a receipt and I went the wholesale club where I bought them. I sent pictures of the buds and what I received from the wholesale club. It did not include how I paid for the purchase. I argued that I have the buds and will return them what difference does it matter how I paid for the product. I have bought a great deal of Samsung products including two exploding phones. They have lost a loyal customer and I would suggest anyone buying any Samsung product think long and hard at other manufacturers.