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Galaxy Buds Touch Not Working

(Topic created on: 5/9/19 2:00 PM)
user3i4g1zbnT8
Asteroid
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Galaxy Buds

I have a galaxy s10 plus and the free galaxy buds that came with the preorder promotion. Recently the touch controls stopped working on my galaxy buds. The long touch works, and does whatever action I set in the wearables app.  However; single, double, and tripple taps do not work. I cannot pause or start pandora, and I cannot answer or hang up phone calls.  Any advice? Thanks!

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

If you have tried the steps in this thread with no change, typically repairs are recommended. Will you please send a private message with the full model code, serial number and software version of the buds? http://bit.ly/2XERsky



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SamsungAdam
Samsung Moderator
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Galaxy Buds

Have you verified that the touchpads on the Galaxy buds aren't locked?


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user3i4g1zbnT8
Asteroid
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Galaxy Buds

Hi Adam,

Thanks for the response. Yeah, touchpads aren't locked. I still hear the beeping when they are pressed, and the long hold opens Google voice which is what I have the option set for.

 

I've tried disconnecting the buds, resetting them, and same issue.

 

I've also had them in the case with the lid open and checked if there was a software update, and there wasn't.

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SamsungAdam
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Galaxy Buds

Have you tried clearing the cache and data for the Galaxy wearable app?


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user3i4g1zbnT8
Asteroid
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Galaxy Buds

Hi Adam,

My Galaxy Wear software updated, and also just updated my Buds.  Again I lost all function with the touch buttons, except for long hold.  This time I cleared all data on the Buds + Wearable apps, unpaired the buds, and then re-paired.  This time the fix is not working.  Is anyone else experiencing this?  Are there any other troubleshooting steps?

Thanks

 

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userLkwfpn5COn
Constellation
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Galaxy Buds

The same thing happened to me. The issue is with the music app. The pause, play, next, previous functions worked with d music on my watch and also music apps like Audiomac and soundcloud but now with the Samsung music app. Then I knew it wasn't the buds. It was the Samsung music app. Just update your music software and you're back to enjoying your buds.

userCng3QjQdz7
Astronaut
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Galaxy Buds

Mine is not working with Spotify either

usergJ14v6s567
Astronaut
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Galaxy Buds

I have the same problem but i have an iphone

what should i do?

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userDlN6t2CTI4
Astronaut
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Galaxy Buds

Hello! I am experiencing the same problem and clearing the cache and data for the app does not seem to work. Can I get help, please? Thank you! 

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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

If you have tried the steps in this thread with no change, typically repairs are recommended. Will you please send a private message with the full model code, serial number and software version of the buds? http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context