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Original topic:

Galaxy Buds Wireless charging has stopped?

(Topic created: 02-23-2020 01:05 PM)
userqLasOvnAfg
Asteroid
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Galaxy Buds

My Samsung Buds have stopped charging using wireless function. My symptoms are exactly the same as other board posts here. All functions are normal except no wireless charging capability. Please assist. Buds were purchased in November 2019 as a Christmas gift began using January 2020.

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StephanieNikki
Black Hole
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Galaxy Buds

Have you tried resetting your buds through the wearables app?


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userqLasOvnAfg
Asteroid
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Galaxy Buds

Tried several times, it did not solve the problem. Still will not wirelessly charge.

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SamsungRyder
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Could you please provide me with your full model code and serial number in a private message to assist further? https://bit.ly/2SUXRar

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Solution
userqLasOvnAfg
Asteroid
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Galaxy Buds

Thank you very much for sending me a replacement set of ear buds. Customer service was very timely and everyone I spoke with was very helpful. Thank you again 

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