I'm having issues connecting the buds to the wearables app.
The buds will connect to my phone via blue tooth and I'm able to hear music. The issue is when I open wearables and try to connect to adjust ambient sound, equalizer, etc...it will not show a connected status. Status remains "Disconnected from earbuds".
I've cleared the cache on my bluetooth, uninstalled and reinstalled wearbles, and still i have this problem.
Is there a fix or is there a problem with the buds live ?
Solved! Go to Solution.
Thanks for reaching out. If the Buds are unable to connect to the Wearables app, it is recommended to have them serviced. For service options, please send a private message with the model code and the serial number of the Buds. http://bit.ly/2XERsky
The unit will require service. Please feel free to reach out to us directly or via one of the following options and include a link to this thread.
- Facebook Messenger: http://m.me/samsungsupport
- Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.