cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Galaxy Buds+ buzzing in left earbud

Everything on my Galaxy Buds+ works fine except for one thing. When I enable ambient sound there is a buzzing in the left earbud. The higher the ambient sound the louder the buzzing. Anyone know why this is happening?

6 REPLIES 6
Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy Buds+ buzzing in left earbud

Hello,

 

How often does this buzzing sound occur?

 

Have you made sure the software is currently up to date?

 

Let's try a reset on your Galaxy Buds+ to see if that helps any.

 

- Make sure that your Galaxy Buds is fully charged. Be sure to charge it using the charging case for at least 10 minutes.
- On your phone, open the Galaxy Wearable app.
- Scroll down and tap About earbuds.
- Tap Reset earbuds.
- Tap Reset to confirm.

Reply
Loading...
Highlighted
Constellation

Re: Galaxy Buds+ buzzing in left earbud

Hey,

The buzzing sound is constant everytime I enable ambient sound. I software is up to date and I've already attempted all of the troubleshooting steps but none of them have helped.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy Buds+ buzzing in left earbud

Thank you for confirming this information.

 

Can you provide the full model code, serial number, and a copy of the proof of purchase in a private message? It sounds like you may need an exchange. http://bit.ly/2GGYul4

Reply
Loading...
Highlighted
Astronaut

Re: Re: Galaxy Buds+ buzzing in left earbud

I was experiencing some kind of light buzz in both earbuds, but I did what was told to do and I had an amazing experience since. Sound quality of galaxy buds+ have been great but they're definitely more enjoyable without the buzz. Thanks for the help👌🏽.
Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Re: Galaxy Buds+ buzzing in left earbud

Hello!

 

Thank you for reaching out. If the troubleshooting mentioned was performed to no avail, I would recommend getting your device in the hands of a technician to evaluate and repair your device. I would be happy to look into service options for you, could you please provide me with the model and serial number for your Galaxy Buds+ in a private message? https://bit.ly/2SUXRar 

Reply
Loading...
Highlighted
Astronaut

Re: Galaxy Buds+ buzzing in left earbud

my galaxy buds have the same problem, I just got them today and it buzzes like crazy on ambient mode although I did all the steps that were supposed to get rid of it
Reply
Loading...