Poor call quality with Galaxy Buds

[Undrtkr83]

I have a set of Galaxy buds I purchased them so I can use my phone at work without holding the headset and looking unprofessional. Everyone I talk to says it is very hard to understand me and sounds very bassy and boomy. I can hear them perfect. I have changed the ear piece to the largest one, I have cleaned the buds. But they have done this since I first paired them. I have tried the fixes I have found in a few orums but does anyone have any idea what else I can try? I'm at my witts end. 

[Superman_00]

You might have a deflected one, return it and purchase another, or it maybe it's not updated, I have a pair and my calls seems fine.

[SamsungQue]

@Undrtkr83 Have you tried resetting your galaxy buds? http://www.samsung.com/us/support/troubleshooting/TSG01111323/#reset-your-galaxy-buds-or-gear-iconx

[Undrtkr83]

Yes I have. I have reset them, Tried all of the different size cusions. They sound great just during calls I am muffled. However if I am using a 3rd party app such as Google Duo it is crystal clear, I cleared the data and the cache under system apps (all 4 of them) and it improved slightly but still sounds muffled. I even tried a different phone dialer. call quality was improved but not as clear as it should be. But if I video call using Duo they say I'm crystal clear. Is there a setting in the dialer app I can change> 

[SamsungQue]

Can you send me a private message using this link here? Provide me the following information.

• Model Number
• Serial Number

[userf1cvGNJZrW]

i recevied a set of the buds for xmas and have tried everything the forums recommned but still have callers complain that its very hard to hear me, they it sounds like i am in a well and distorted. I can hear them just fine. What else can i do to resolve this?

[SamsungQue]

@userf1cvGNJZrW Have you tried any of the previously mentioned troubleshooting steps in this thread?

[userI8VdN6fqjX]

When I make phone calls with my buds. I can hear the person on the other end fine but they cannot hear me. 

[SamsungLarry]

Hey, give this link a try: http://www.samsung.com/us/support/troubleshooting/TSG01111323/

[userWz13Vn5Jho]

For a couple of weeks when someone call me or i call someone, they can't hear me through my Galaxy Buds, what should I do?