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Constellation

Re: Galaxy Buds call quality issues

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I have  done all of that   

 

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Constellation

Re: Galaxy Buds call quality issues

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@userwHJ3B7SGtg wrote:

I have  given my name and all  pertinant info Already  never got a reply   what happens now  ? 

 


Same here.  Sent it in a few weeks back and nothing.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds call quality issues

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I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Galaxy buds

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Anyone having problems with the galaxy buds making a clicking noise and bad static on the other end of phone. It's clear on my end but whoever is on the other end cant hear me talk, I took them back and got new pair, 2 weeks later ot doing the same thing with new pair, any suggestions

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds

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Thanks for reaching out.

 

I will gladly assist with your concerns.

 

What troubleshooting steps have you tried regarding this? Have you attempted to reset the buds?

 

Tap About earbuds > Reset earbuds, and then tap Reset.

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Constellation

I'm having the same problem with my galaxy buds. It sound...

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I'm having the same problem with my galaxy buds. It sounds like a horror movie soundtrack for the person on the other end of the call with all the noise. I did a reset which didn't help, I tried updating them, but they are already up to date, and I have checked settings on my phone which haven't been changed and worked just fine with the earbuds all this time up until a week ago. Dual audio is not enabled, and ambient sound is turned off as well.

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Constellation

Galaxy Buds Call Quality

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Every time I receive a call incan heard the other person well but the other person can't me well states theybhear static or keeps cutting off basically bad quality. The Wearable app is updated to the latest software and in also have reseted the buds. Any help?

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Community Manager
Community Manager

Re: Galaxy Buds Call Quality

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Are you able to test the buds with another device? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Galaxy Buds Call Quality

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I have not

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds Call Quality

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This would be a recommended step to rule out the phone as a cause. Is it also occurring on calls that you place out?



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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