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Samsung Moderator
Samsung Moderator

Re: Galaxy buds mic problems on phone calls make them unusable

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Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Galaxy buds mic problems on phone calls make them unusable

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I'm having this problem with my earbuds. No one can hear my voice during calls!!

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Asteroid

Samsung Galaxy ear buds mic issue

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When I make a call with my Samsung ear buds people will hear a high pitch sound coming from there end of the line. I've tried resetting the headphones and I'm still getting the same outcome. Is there anyway to fix this?

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Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy ear buds mic issue

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@Veyron Have you tried these troubleshooting steps here? http://www.samsung.com/us/support/troubleshooting/TSG01200667/

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Asteroid

Re: Samsung Galaxy ear buds mic issue

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The troubleshooting steps you sent me is not the same issue I'm experiencing @SamsungQue 

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Community Manager
Community Manager

Re: Samsung Galaxy ear buds mic issue

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Hi there, if a reset hasn't helped your symptom I would recommend an exchange for the buds. If you wouldn't mind sending me a private message with the full model code and serial number from the back of your cradle I'd be more than happy to look into what options you would have for this.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Earbuds call quality is terrible for the caller

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I got my earbuds with galaxy note 10 plus. I like everything about the earbuds but the cap quality. I cap gear them fine but they can't hear me. Apparently I sound far far away. I know many other people have discussion on this but there doesn't seem to be any fix. Yes , I've reset, updated, and on the latest firmware. Is there any real fix for this? 

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Samsung Moderator
Samsung Moderator

Re: Earbuds call quality is terrible for the caller

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Hey, try this link: http://www.samsung.com/us/support/troubleshooting/TSG01111323/







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Earbuds call quality is terrible for the caller

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This did not work. I tried everything on the suggested link. It was really more for volumn control then anything else. Didn't really change the call quality for the caller.

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Samsung Moderator
Samsung Moderator

Re: Earbuds call quality is terrible for the caller

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Could you provide me with your full model code and serial number via private message?







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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