Hi there, if a reset hasn't helped your symptom I would recommend an exchange for the buds. If you wouldn't mind sending me a private message with the full model code and serial number from the back of your cradle I'd be more than happy to look into what options you would have for this.
I got my earbuds with galaxy note 10 plus. I like everything about the earbuds but the cap quality. I cap gear them fine but they can't hear me. Apparently I sound far far away. I know many other people have discussion on this but there doesn't seem to be any fix. Yes , I've reset, updated, and on the latest firmware. Is there any real fix for this?
Hey, try this link: http://www.samsung.com/us/support/troubleshooting/TSG01111323/
This did not work. I tried everything on the suggested link. It was really more for volumn control then anything else. Didn't really change the call quality for the caller.
Could you provide me with your full model code and serial number via private message?
Hey, give this link a shot: http://www.samsung.com/us/support/troubleshooting/TSG01204028/
I've had my galaxy buds for about 2 months now and everything is great other than the call quality. I have tried cleaning the buds, tried various settings in the wearables app, resetting the buds. But the problem still remains. The individuals on the other side of the call say they hear a loud scratching sound each time talk and also that it is quite hard to hear me even when I'm talking in doors in a quiet area. Any suggestions?