I would like to set you up for an accessory exchange. Please send a private message with the following information below. http://bit.ly/2GGYul4
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Image Copy of Proof of Purchase:
The proof of purchase would need to include the following:
Store location/ logo
Date of purchase
Total amount paid
Have you tried resetting the buds? have you tried using just one of the buds?
People say that it sounds terrible like there is a motorcycle sound in the buds ,tried connecting the buds to my Google pixel 2xl and they work fine, but they have this issue in my note 9 . Tried resetting,updating , clearing the data in the phone app , etc... Please help
Give the solution in this thread a try: https://us.community.samsung.com/t5/Gear-and-Gear-Fit/Galaxy-buds-microphone/td-p/482705
Horrible call quality... also read alot of reviews suggesting to change services.... problem is I have.. used it on several samsung phones from Verizon,at&t, sprint,tmobile. etc etc no change... I need a fix or replacement please.. maybe a firmwear update that will correct it?. But I've done tons of updates still no change... so maybe samsung can send me a new pair I'd be happy to return these for an exchange. Also reset and cleaned them several times as per procedure from samsung. Still same issue
Can you elaborate on the symptoms you are experiencing? Are the callers not able to hear you or you are not able to hear the callers?
Also, If you don't mind sending a private message providing the full model code and the serial number so I can better assist? http://bit.ly/2GGYul4
Hi I have had my galaxy buds for some time now and had no issues with them other than the fact that whenever I'm on call, the caller on the other side doesn't seem to hear anything or they keep saying theres too much noise. I've been having issues for some time now and I'm starting to get annoyed about this.
Have you already tried resetting the buds through the wearables application, and then clearing the cache of your wearables application and restarting the device?