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Samsung Moderator
Samsung Moderator

Re: Buds

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Hey, give this link a try: http://www.samsung.com/us/support/troubleshooting/TSG01111323/







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Galaxy buds, caller doesn't hear me

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For a couple of weeks when someone call me or i call someone, they can't hear me through my Galaxy Buds, what should I do?

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds, caller doesn't hear me

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Give this a try: using just the left Galaxy bud to make a call, do you still experience these symptoms? Then using just the right Galaxy bud to make a call, do you still experience these symptoms?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Galaxy buds, caller doesn't hear me

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When only left used they hear me. When right they don't.

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds, caller doesn't hear me

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I would like to set you up for an accessory exchange. Please send a private message with the following information below. http://bit.ly/2GGYul4

 

Model Number:

Serial Number:

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Image Copy of Proof of Purchase:


The proof of purchase would need to include the following:

 

Store location/ logo

Date of purchase

Product description

Unit Price

Total amount paid

Payment method
 

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Constellation

SAMSUNG BUDS MUFFLED

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I have a pair of samsung buds but whoever i talk can not hear me or sounds like muffled. I tried a lot of things that i read but nothing. Any suggestion?

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Samsung Moderator
Samsung Moderator

Re: SAMSUNG BUDS MUFFLED

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Have you tried resetting the buds? have you tried using just one of the buds?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Galaxy buds people can't hear me

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People say that it sounds terrible like there is a motorcycle sound in the buds ,tried connecting the buds to my Google pixel 2xl and they work fine, but they have this issue in my note 9 . Tried resetting,updating , clearing the data in the phone app , etc... Please help

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds people can't hear me

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Give the solution in this thread a try: https://us.community.samsung.com/t5/Gear-and-Gear-Fit/Galaxy-buds-microphone/td-p/482705


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Samsung earbuds poor call quality

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Horrible call quality... also read alot of reviews suggesting to change services.... problem is I have.. used it on several samsung phones from Verizon,at&t, sprint,tmobile.  etc etc no change... I need a fix or replacement please.. maybe a firmwear update that will correct it?. But I've done tons of updates still no change... so maybe samsung can send me a new pair I'd be happy to return these for an exchange. Also reset and cleaned them several times as per procedure from samsung. Still same issue

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